FAQs

Q: Are your products 100% original?

A: Yes. We operate a registered physical pharmacy in Shahdra, Lahore, and source all products from authorized distributors. Every item is seal-packed and expiry-checked before dispatch. You are welcome to visit our store and verify yourself.

Q: How do I place an order?

A: Three easy ways: (1) Order directly on the website, (2) Message us on WhatsApp at 0331-4909197 with the product name, (3) Visit our pharmacy in person.

Q: What payment methods do you accept?

A: Cash on Delivery (COD) — pay when you receive your product. Bank transfer is also available for advance payment.

Q: How long does delivery take?

A: Delivery takes 3 to 5 working days across Pakistan after dispatch; major cities such as Lahore are often faster. A tracking number is shared on WhatsApp once your order is dispatched.

Q: What are the delivery charges?

A: Delivery is free on orders of Rs. 7,000 or more. For smaller orders a flat fee of Rs. 280 applies, shown at checkout.

Q: What if there is a problem with my product?

A: If your order arrives damaged, defective or incorrect, or does not match its description, you can return it within 7 days of delivery. Send your order details on WhatsApp and we will arrange a refund once the return is approved. Refunds take 5 to 7 working days.

Q: Can I cancel my order?

A: Yes — message us on WhatsApp any time before your order is dispatched.

Q: Should I consult a doctor before using supplements?

A: Yes. Always consult your doctor before starting any supplement or medicine, especially if you have a medical condition or are taking other medication.